The Accessibility for Manitobans Act

ManitobagovHow should Manitoba businesses be ready and able to serve and accommodate our children and other people with disabilities?  What barriers can be removed to encourage active participation and inclusion of people with disabilities in our communities?

Here is an opportunity for input regarding public standards of accessibility for people with disabilities, from the Disabilities Issues Office, Province of Manitoba:

Accessibility Standard for Customer Service

The Accessibility for Manitobans Act (AMA) became law December 5, 2013. Under this landmark legislation, the province is introducing a clear and proactive process for the prevention and removal of barriers that affect Manitobans with disabilities. The building blocks of the legislation are accessibility standards that apply to public and private sectors and target 5 areas: customer service, information and communication, transportation, employment and the built environment.
Like in Ontario, where similar legislation already exists, the accessibility standards will be developed to achieve real results, in stages. Stakeholders who must comply with the standards will be invited to provide their input on how to achieve these standards including the timelines that will allow them to plan for any associated costs.

Representatives from Manitoba’s disability community, The Retail Council of Canada, Manitoba Hotel Association, Manitoba Restaurant and Foodservices Association, and Association of Manitoba Municipalities are participating in a Customer Service Standard Development Committee that is responsible for developing the first priority area: an Accessibility Standard for Customer Service. This standard will address business practices and training needed to provide good customer service to people with disabilities.

Share your Views

Work is well underway on this first priority area and the Customer Service Standard Development Committee is now seeking the public’s views on an Initial Proposed Customer Service Standard.
To review the Discussion Paper or to learn more about the Act, please see
Please submit your written feedback to .
You are invited also to provide feedback in a public consultation June 17th OR 18th, 2014, from 1:00 to 4:00 p.m. at:

Greenwood Ballroom & Conference Centre
The Best Western Plus Airport Hotel
1715 Wellington Avenue

To register, or to obtain documents in alternate formats, please contact Tracy MacMillan at the Disabilities Issues Office by e-mailing:, or by calling (204) 945-7613.
The deadline for registration is Monday, June 9, 2014.
The June 17th event will be webcast to allow on-line participation; to register see:

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